Support Press is a help desk application WordPress theme from WooThemes. The premium application style theme allows you to create a clean and simple, yet powerful help desk using WordPress. Users are able to submit support tickets, while also encouraged to check an intuitive knowledgebase to see if their issues have already been resolved. Support agents are able to administer tickets by setting priorities and delegating tickets to other members.
Adding a ticket with SupportPress
- Ticket System – users can submit and watch their own tickets while your agents can assign priorities to those tickets and delegate actions to other team members
- Knowledge Base – SupportPress has been designed to encourage users to search your knowledgebase thoroughly before reporting any issues. Knowledgebase articles can be voted upon based on their usefulness to the user
- Smart Dashboard – which adapts to the type of user currently visiting the site. SupportPress delivers a knowledgebase search and list of ‘my tickets’ to users. Agents see a statistical overview of the system listing tickets by status and priority.
- Alerts – allows you to pin or stick chosen blog posts to the homepage
- Messages – you can communicate with your agents and manage private information with messages
- Mobile Optimisation – SupportPress is optimised also for access on mobile devices
- Custom Email Notifications – any correspondence between WordPress and your members inboxes is styled to match SupportPress look and feel
- Convert Tickets into Knowledgebase Items – with the click of a button you can pass the ticket data to the ‘add knowedgebase item’ write panel within WordPress
- Cutting Edge HTML5 & CSS3 – uses cutting edge, semantic HTML5 and CSS3 code
- Backend Theme Options Panel – make simple changes without editing code, like adding your own logo, changing to an alternate colour style, adding Google Analytics code
- Custom Page Templates – full width, archives etc.
- Built-in SEO Options
- Cross Browser Compatible
- Auto-Sizing Thumbnails
- Localized for Translations
Support Press: $100
WooThemes Club Membership: $15 – $20 per month
WooThemes have a large selection of professional WordPress themes covering a variety of niches including: business, CMS, magazine, news, portfolio, photography, multimedia, lifestream, personal, professional and mirco blog designs